Return / Exchange Policy

At Bowy Made, we want you to love your purchase. We understand that sometimes a size or colour may not be quite right, so we've outlined our returns policy below to make the process as simple as possible.

Returns for Store Credit

We offer store credit on eligible full-priced items returned due to an incorrect size or colour, subject to the following conditions:

• You must contact our customer care team at service@bowymade.com within 7 calendar days of receiving your order.

• Your return must be posted back to us within this 7-day period.

• Items must be unworn, unwashed, unaltered and in their original condition, with all original tags attached.

• Proof of purchase or your order number must be provided.

• Sale items are not eligible for discretionary returns or store credit.

Once your return has been received and inspected, an electronic gift card will be issued for the amount paid for the eligible returned items, excluding original shipping costs.

Please note: We do not offer direct exchanges. Due to the high demand for our products, we cannot guarantee that a particular size or colour will remain available while your return is being processed. Your store credit can be used to place a new order for your preferred items.

We do not offer refunds for change of mind, incorrect size or colour selection, except where required by applicable consumer law.

These conditions apply to discretionary returns only and do not limit your statutory consumer rights.

How to Use Your Store Credit

Your store credit will be emailed to you as an electronic gift card.

Simply enter your gift card code at checkout when placing your next order. The available balance will be applied to your purchase.

Faulty, Damaged or Incorrect Items

We take great care in ensuring every Bowy Made product meets our quality standards.

If you believe you have received a faulty, damaged or incorrect item, please contact service@bowymade.com with your order number, a description of the issue and photographs where possible.

Our customer care team will review your enquiry and assist with the appropriate resolution.

Where a product does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy in accordance with consumer law.

For Australian customers, these rights are protected under the Australian Consumer Law and are not restricted to our 7-day discretionary returns window. Depending on the nature of the fault, customers may be entitled to a refund or replacement for a major failure, or another appropriate remedy for a minor failure.

Faulty products do not need to be returned in their original packaging, unworn or with their original tags where applicable consumer law provides a remedy.

Where a product is confirmed to be faulty or incorrect, Bowy Made will cover or reimburse reasonable return postage costs where required by law.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.

How to Return an Item

Before sending your return, please contact our customer care team at service@bowymade.com with your order number and reason for return.

Once you've contacted us, eligible returns can be sent to:

Bowy Made — Returns

PO Box 164
Carrington NSW 2294
Australia

For discretionary store-credit returns, please ensure:

• Your items are returned in their original condition, unworn, unwashed and with all original tags attached.

• Your parcel includes your order number or proof of purchase.

• Your return is securely packaged to prevent damage during transit.

Please allow up to 72 hours for a response from our customer care team during business hours.

Return Postage

For discretionary returns, return postage costs are the responsibility of the customer.

We recommend using a tracked postal service and retaining your tracking number and proof of postage until your return has been processed.

Bowy Made is not responsible for loss or damage during customer-arranged discretionary return shipping, except where required by applicable law.

For confirmed faulty, damaged or incorrectly supplied products, reasonable return postage costs will be covered or reimbursed where required by applicable consumer law.

Refunds

Refunds are not provided for discretionary change-of-mind returns except where required by applicable consumer law.

Where a refund is required under consumer law or otherwise approved by Bowy Made, it will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by law.

Refund processing and the time taken for funds to appear in your account may vary depending on your payment provider.

United Kingdom Customers — Right to Cancel

Customers in the United Kingdom have additional statutory rights when purchasing online.

For eligible purchases, UK customers have the right to cancel their order within 14 days of receiving their goods, without providing a reason. For orders delivered in multiple parcels, this period generally begins when the final item is received.

To exercise this right, please email service@bowymade.com within the applicable cancellation period.

After notifying us of your cancellation, you must return the relevant goods within 14 days.

Customers may inspect and try on goods as they would in a physical store. We may make a deduction from the refund where permitted by law if items have been handled beyond what is necessary to establish their nature, characteristics and functioning.

Eligible refunds will be issued to the original payment method within the timeframe required by UK consumer law, generally within 14 days of receiving the returned goods or satisfactory evidence that they have been sent back.

Where required, refunds will include the original standard delivery charge for a cancelled order. Additional charges for premium delivery services may not be refundable.

Customers are responsible for return postage costs for discretionary cancellations unless otherwise required by law.

Certain products, including personalised or customised items, may be exempt from cancellation rights where permitted by applicable law.

These statutory rights apply to eligible sale items and are separate from our standard store-credit policy.

Your Consumer Rights

This policy operates in addition to your rights under applicable consumer protection laws, including the Australian Consumer Law and any mandatory consumer protections that apply in the country where you purchase or receive your goods.

Nothing in this policy is intended to limit or exclude those rights.

For any questions regarding returns, please contact service@bowymade.com.